1. Do you ship internationally?
InSession Candles only ships to residences within the United States at this time.
2. Who do I contact if my candle is damaged, broken or lost during delivery?
After labels are made and packages are in the care of the mailing carrier(s), InSession Candles release responsibility for damaged shipments. However, we will replace unused, broken candles after proof of the insurance claim has been filed with the mailing carrier and a copy of the claim, as well as pictures of the damages, have been provided to us via email within 24 hours of delivery. Please contact the carrier of your delivery for additional guidance on how to file a claim for your package.
3. Do you offer returns, refunds or exchanges after purchase?
No refunds will be provided. Due to Covid-19 and safety precautions, all sales purchases are final.
4. Can I cancel an order after an order has been placed and purchase?
All orders are final and irreversible once an order has been purchased.
5. Do you offer expedited shipping?
If an order is requesting expedited shipping, please email us at info@theinsessioncandle.com for additional details prior to purchasing.
CANDLE FIRE SAFETY TIPS
*Always keep a burning candle within sight. Extinguish all candles when leaving a room or before going to sleep. Be sure the wick ember is no longer glowing
*Never burn a candle on or near anything that can catch fire. Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc.
*Keep burning candles out of the reach of children and pets.
*Trim candlewicks to ¼ inch each time before burning. Long or crooked wicks can cause uneven burning and dripping.
*Always use a candleholder specifically designed for candle use. The holder should be heat resistant, sturdy, and large enough to contain any drips or melted wax.
*Be sure the candleholder is placed on a stable, heat-resistant surface. This can help prevent heat damage to underlying surfaces and prevent glass containers from breaking.
*Keep the wax pool free of wick trimmings, matches and debris at all times.
*Always read and follow the manufacturer's use and safety instructions carefully.
*Don't burn a candle longer than the manufacturer recommends.
*Keep burning candles away from drafts, vents, ceiling fans and air currents. This will help prevent rapid, uneven burning, and avoid flame flare-ups and sooting. *Drafts can also blow nearby lightweight items into the flame where they could catch fire.
*Always burn candles in a well-ventilated room. Don't burn too many candles in a small room or in a "tight" home where air exchange is limited.
*Don't burn a candle all the way down. Extinguish the flame if it comes too close to the holder or container. For a margin of safety, discontinue burning a candle when 2 inches of wax remains or ½ inch if in a container.
*Never touch or move a burning candle or container candle when the wax is liquid.
*Never use a knife or sharp object to remove wax drippings from a glass holder. It might scratch, weaken, or cause the glass to break upon subsequent use.
*Place burning candles at least three inches apart from one another. This helps ensure they don't melt one another, or create their own drafts to cause improper burning.
*Use a snuffer to extinguish a candle. It's the safest way to prevent hot wax splatters.
*Never extinguish candles with water. The water can cause the hot wax to splatter and might cause a glass container to break.
*Be very careful if using candles during a power outage. Flashlights and other battery-powered lights are safer sources of light during a power failure.
*Extinguish a candle if it repeatedly smokes, flickers, or the flame becomes too high.
*The candle isn't burning properly. Cool, trim the wick, then check for drafts before relighting.
*Never use a candle as a night light.